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Nov 28

Subscribe for Updates. All settings on router are factory except passwords and current on updates. Used to be that when I would connect to the wifi at home I would get both bands displayed under available channels. some routers had issues with it. I have tried to download the latest firmware and reset the router but it doesn't work, and the names for 2.4GHz and 5GHz are different. My laptop is a Sony Vaio and I know it's 5G capable as I've connected to that frequency before. WiFi 6 Access Points and devices are the future of WiFi. I don't know what went wrong. You can try downgrading to the version prior to this and seeing if it helps. Once you have the copy of the config file, setup dropbox or any site that will allow me to download it. Any ideas? Laptop: HP Pavillion TS 15 Notebook 15-n088ca with Windows 8.1 (fully updated) & WiFi Router: D-Link Wireless AC1000 Dual Band Router DIR-820L with 2.5GHz and 5GHz bands. This could be a physical switch, an internal setting, or both. "Found New Hardware" wizard does not come up. The 2.5ghz band is discoverable and connects fine, and works anywhere in the house. Factory reset after the downgrade and do a manual install from factory. I tried Netgear help but I have limited patience when some guy half a world away wants $80 to "fix" my issues. Yet devices such as my iPhone and Surface Pro/3 that had the 5G band previously defined is continuing to process data through the 5G band. Make sure to do it over a hardwired connection, factory reset afterwards, and manually reinstall for the best results. My problem is that laptop cannot find 5GHz wifi network. Check enable router radio in advance wireless settings and make sure there is a check mark. Try downgrading to version 1.3.1.26. Thank you for giving us an update! Some adapters are single band and some are dual that's why they see both 2.4Ghz and 5Ghz frequencies. Neither my iPod Touch, laptop, nor my Xbox 360 slim are detecting the 5GHz signal. Just finished a click 2 chat w/ Netgear support. I have factory reset the router and rebooted it. He seemed adamant that the router was having a configuration problem is all. Downloading and installing the latest drivers for your wireless network adapter from your manufacturer's website can fix this issue. I am having the same issue, my other devices will show my 5Ghz band but other devices will not it makes no sense. It defaults to "Auto" and doesn't assign, then when you attempt to manually assign a channel it reboots the modem and returns to the default "Auto" channel selection and continues to not assign a channel (shows "0()" for 5GHz). They happily replaced the unit and I came out $10 ahead to boot! I am having a similar problem. The laptop has a DW1501 Wireless-N WLAN Half-Mini Card installed with current drivers an suggestion on how to get laptop to detect and connect to the 5G network Actually had to reset... you know, paperclip in the little hole on the back of the router. Previously, I've been able to connect to the network on my phone and Xbox just fine. None of my electronics will pick it up, ie: HP laptop, Sony blu-ray player, XBox 360, PS3, Android phones, iPad, nothing. If the problem persists, return / RMA the router. My bad. I have everything enabled in Device Manager, wifi is 802.11ac and also My router is Netgear AC1750. If the issue is your Wi-Fi network not showing up on your laptop, for example, take a few minutes to make sure everything on the computer is as it should be. 30 mins., plugged it back in and the network still doe not show on my other devices but on Netgear genie it states that I hsve 2 devices connected to 5g, but the device doesn't show the 5g networh for me to connect to. By default, it'll have 5G at … Prior to the upgrade, I was running Windows 7 on the 5G band for about a year. Enable 802.11n Mode On Your WiFi Adapter. Note : Even if you were using a channel between the recommended ranges above, change the channel to something different in order to fix intermittent connections. If it is, the next thing to do is to solve the 5GHz WIFI not showing up by updating the wireless adapter for Windows 10 5G. After spending a substantial amount of time with NETGEAR (2 hours) and Time Warner Cable (1 hour) and them pointing the finger at each other, the root of the issue appears to be that the router is not assigning a channel to the 5GHz band. What is the model number and version of your device? That being said, I ask you to go easy on me. 5G network not detected I'm using a Netgear 2.4/5Ghz router and my new laptop will not detect the 5G network which is running as I have another PC connected to it.

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