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Nov 28

Other than that, nothing else of note has happened. Jones was offered a full refund of more than $3,100 for her newer-model refrigerator. The last significant event on the books for this lawsuit took place on April 24, 2018, when Samsung’s attorneys filed a motion to dismiss the case. And of all the lawsuits and settlements we’ve covered lately, our readers have been most vocal in asking about the status of the class action filed over the supposedly defective ice makers in certain model Samsung refrigerators. We will continue to track this case, so make sure to check back for updates. Whether this lawsuit settles or gets dismissed, will have the details for you, so check back here for updates. You can also sign up for our newsletter if you’d prefer to have class action news delivered straight to your inbox. Subscribe to our free newsletter here. "It's completely frozen up top. "At Samsung we stand behind all of our products, including our refrigerators, and want to ensure our customers are completely satisfied. Currently, Samsung does not have a recall in place for any of its refrigerator models when it comes to the ice maker issue. A spokesperson with the Florida agency says they encourage all consumers to carefully research the product they intend to purchase, including consumer reviews. Samsung’s May 2017 service bulletin identified the following refrigerator models: Keep in mind that just because your particular model Samsung refrigerator isn’t listed here does not necessarily mean it’s being left out of the lawsuit. Heilman says she's surprised there isn't a recall on these ice makers. The major concern had to do with an internal sensor or thermal switch installed to do an automatic power shut off not working in a timely fashion and becoming a potential fire hazard.Should you have a Coachmen vehicle with this type of RV refrigerator, then you should contact them to see if yours is included in this recall. However, there is a Facebook group of more than 6,400 members calling for one. And if I leave it alone, it will freeze all on its own.". Find answers to service and warranty questions or how to contact Support. She says she paid more than $3,000 and started having problems with it during the first month of ownership. "I'm really glad I reached out," Heilman said. "There's no way for the ice to come out, the whole thing is completely frozen," said Heilman. Before commenting, please review our comment policy. And we say “simply” because the filing of this motion is all part of the legal process. Certain models of French-door Samsung refrigerators come with built-in ice makers. But frankly, no one can really say for sure who will qualify should this case end in a settlement. She says not only does the ice maker not make ice, but water condensation also freezes all around the ice maker canister and causes it to freeze right to the sides of the freezer, making pulling out the ice maker a real challenge. Therefore, it’s important that you keep any and all receipts, documentation, and proof of service for your Samsung fridge. Refrigerators Support helps users troubleshoot common issues. It’s worth pointing out here that the lawsuit argues Samsung’s issuance of the 2015 service bulletin is evidence that the company is at least aware that there might be a problem with its ice makers. Officials with the Florida Department of Agriculture and Consumer Services confirmed that over the past year, they have received a half-dozen complaints about Samsung refrigerators. Samsung refrigerators are sold at major retailers including Home Depot, Best Buy, Sears Outlet and Lowe's stores, as well as at several other websites and brick and mortar stores that advertise Samsung refrigerators for sale online. Last Updated on August 11, 2020 — 3:08 PM, Water leaks under the fridges’ crisper trays, Parts freezing up (no pun intended there – the parts supposedly do just lock in place and stop working), Clicking, jarring, grinding, knocking or buzzing noises coming from the fridges’ fans, Ice buckets that become stuck and are difficult to remove, The build-up of ice crystals, water droplets and slushy ice, Over-freezing of water held in the fridges’ ice compartment, French doors for the “upper fresh food compartment”, Pull-out drawers for the freezer compartment, An external built-in ice maker set into a “cut through” in the fridge door. Since then, there has been some procedural back-and-forth from both sides—most recently a memo opposing Samsung’s attempt to dismiss the case filed on April 26, to which Samsung’s attorneys responded on May 14. "I want them to recall to recall the problematic refrigerator and refund everyone that owns one," she said. Hundreds of Central Florida families are fed up with their Samsung refrigerators and are turning to social media to share their frustrations, and despite all the problems, there is no recall insight.

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