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Nov 28

The one thing you must never do is reveal yourself as a mystery shopper - posing as a normal customer is essential! Corporations, market research firms, or individual companies hire you to figure out how the customer experience is at different stores and restaurants. Rule #1 – Never pay a company to sign up as a mystery shopper! Your job as a Mystery Shopper doesn’t work like a normal shopping trip though. That means you don’t just buy something and leave when you’re a Mystery Shopper. Some assignments require you to make a purchase to assess customer service and efficiency at the till and some may ask you to return a purchase to evaluate the stores return/refund policy. Well, if you're a Mystery Shopper, that's what you do. What does a mystery shopper do? Independent or third-party vendors hire consumers to make retail transactions and provide a detailed record of the experience. Your job as a Mystery Shopper doesn't work like a normal shopping trip though. Registering yourself as a shopper should be free if you're dealing with a reputable company. A Mystery Shopper is usually paid sometime after they’ve delivered their final report and the assignment is complete, on average between 2 weeks to a month. It is invaluable for larger chains to see if their staff are doing their job correctly or to locate a potential problem. That means you don't just buy something and leave when you're a Mystery Shopper. What Does a Mystery Shopper Do When it comes to the most important skills required to be a mystery shopper, we found that a lot of resumes listed 32.9% of mystery shoppers included customer service, while 9.9% of resumes included submit reports, and 9.2% of resumes included evaluation forms. While visiting a business, mystery shoppers are expected to check that standards are being met. What does a mystery shopper do? Mystery shoppers purchase items, eat at restaurants, make inquiries, or return items. Some companies reimburse them for what they spent during the shopping trip and even let them keep the products they purchased. What Does a Mystery Shopper Do? Average shop time is between 1 and 2 hours. Rule #2 – If you receive a check in the mail, or an email asking for your bank info, for the purposes of a “Western Union” or other financial mystery shop, don't do it. As a part-time Independent Contractor (not an employee), you would receive complete guidelines for each shop that you choose to accept. Mystery shoppers are not hired to give opinions but are hired to assess a business and its employees from the customer experience perspective. You need to show … Be prepared to be flexible! A Mystery Shopper is a person that has been assigned a job from an agency to go to a particular shop and critique the customer service given by that store. What makes a good Mystery shopper? Anonymous “shoppers” pose as ordinary customers and evaluate the business based on service, cleanliness, food quality and other factors that the client may require. Corporations, market research firms, or individual companies hire you to figure out how the customer experience is at different stores and restaurants. Well, if you’re a Mystery Shopper, that’s what you do.

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